Discuss how to find a value cost for the time customers


Discuss how to find a value (cost) for the time customers spend in line. The text uses numbers like $8.00 per hour or $25.00 per hour. Would your assessment of this value (as a customer) be different from your assessment (as a business manager)? How? Why? What is the nature of the conflict?

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Operation Management: Discuss how to find a value cost for the time customers
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