Think of an example of a recent encounter you have had with a retail store or service provider that provided you with high quality service. Start a thread under Discussion Board #1 and write about your experience.
What made the experience better than other encounters you've had?
Compare the aspects that made your experience great to one or more of the Six Healthcare Quality Dimensions listed on page 8 in the book (Critical Concept 1.1) and discuss how the aspects that made the service great could be applied to improving quality service in a healthcare setting.
HELPFUL HINTS:
Remember to look at the syllabus and follow the guidelines there. Your post must be at least 200 words. In addition, you are required to post a response of at least 50 words on 2 of your classmate's threads. Remember that if you are going to pull verbatim from your article, that you need to quote it to avoid plagiarism. Also, keep in mind the etiquette expectations.