Discuss how rift has affected customer relationships


Assignment Problem:

Project Description: Discusses the ongoing issues sales and marketing departments have with one another. While this conflict is not necessarily a new phenomenon, the gap between these departments has widened over the last decade.

Discuss how this rift has affected customer relationships, focusing on the following questions:

1. What aspects of the sales/marketing divide has been most unfavorable to the customer?

2. Cite examples of how some brands and/or companies have dealt with this sale & marketing discord.

3. Most importantly, highlight how this divide can negatively affect customer response initiatives.

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