Question 1. Define Quality. What is the main focus of Quality? How does reliability factor into quality achievement?
Question 2. How do we define quality within healthcare? What is the STEEEP quality model and how was it created?
Question 3. What are the three main activities of Quality Management? Provide an example (different from your lecture) that shows how the QM activities work.
Question 4. Discuss how Quality has evolved over time in various industries to what it is today. Be sure to discuss landmark quality models and the individuals who discovered and pioneered those models.