Discussion Post: Module SBAR
The course project in Module is a further examination of a technique that is commonly used for improving communication among team members and patients and develop solutions to solve problems to improve organizational function and patient experience. It is called SBAR and stands for Situation, Background, Assessment, and Recommendation.
Read through the scenario below and you are required to provide a minimum of 3-5 sentences of each section of SBAR and should be free of spelling and grammatical errors.
Scenario
As a medical administrative assistant working at a healthcare clinic you have noticed in the last month there is an increasing number of patients checking out after their visit unsure of when they should schedule their next visit. This causes you to have to track down a healthcare member from that patient's healthcare team to determine when the patient needs to reschedule their next appointment. This process takes time, added effort and a delay in assisting other patients along with decreasing the patient's overall experience.
Utilizing the SBAR technique, discuss how communication can be improved between the front desk and healthcare team members along with how this issue can be resolved.
The response should include a reference list. Using one-inch margins, Times New Roman 12 pnt font, double-space and APA style of writing and citations.