Discussion Post
Prior to beginning work on this discussion, review Chapter 12, Chapter 14.
Discuss how a Balanced Scorecard approach enables a company to manage its internal (department to department) customer outputs.
The response must include a reference list. One-inch margins, double-space, Using Times New Roman 12 pnt font and APA style of writing and citations.
Required Resource
Text
Evans, J. R., & Lindsay, W. M. (2017). Managing for quality and performance excellence (10th ed.). Mason, OH: South-Western Cengage.
o Chapter 12: Measurement and Knowledge Management for Excellence
o Chapter 14: Building and Sustaining Quality and Performance Excellence (Culture as an output of the process)
Recommended Resources
Article: Marr, B. (2018). What is a balanced scorecard? A quick overview.
o This article provides information about the balanced scorecard and may assist you in your discussions.
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Multimedia
Virtualstrategist. (2009, December 16). Strategic planning with the balanced scorecard (YouTube video).