Discuss crm as a source of sustaining competitive advantage


Assignment: Management Information System

In your role as Director of Operations, you have collaborated with department heads to create a cross-functional and collaborative organization, good work. Thus far, Management Information Systems (MIS) has been supporting the organization's activities, and assisted in organizational management. Now it is time for you to continue with the next phases of the organization's strategic management plan. In your meeting with the board of directors, you must present on many aspects of the organization, including technology. Specifically, the board needs to understand how your current and future technology implementations will facilitate the decisionmaking process. Please present a detailed analysis of the following topics in the context of decision-making and strategic planning:

a) Data Mining in the context of predictive analytics & Big Data, as a competitive strategy

b) CRM as a source of sustaining competitive advantage

c) Hardware & Software in terms of disaster recovery & business process continuity (BPC)

d) Enterprise Resource Planning (ERP) in terms of sustaining a cross-functional organization

e) Telecommunications in terms of using networks & social media to compete on the global stage

f) Systems implemented to mitigate the effects of risk on information security and the ethical use of information

g) Summary of how to integrate all of these systems

Format your assignment according to the give formatting requirements:

a. The answer must be double spaced, typed, using Times New Roman font (size 12), with one-inch margins on all sides.

b. The response also includes a cover page containing the title of the assignment, the course title, the student's name, and the date. The cover page is not included in the required page length.

c. Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.

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Management Information Sys: Discuss crm as a source of sustaining competitive advantage
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