Needs Analysis and Design Assignment: Training Document Report
Throughout this course, you learned about the importance of training to improve organizational effectiveness. However, it is even more critical to determine whether training is the best option. Identifying the training need is a critical first step in the training and development process. One needs to tie the deficiency to a business need and ensure that the benefits of conducting the training are likely to resolve the identified problem. For this assignment, you will be tasked with doing just that.
For an organization of your choice, you will create a needs analysis and evaluation report of approximately 10- to 12-pages, which will outline your training recommendations for management. Refer to the discussed theories (i.e., expectancy theory or social learning theory) and prior articles for guidance in completing this assignment.
Directions:
For your report of 10- to 12-pages:
1. Choose an OrganizationSelect an organization. It can be either a recent employer or a business where you may have volunteered. Identify a particular department in which you have experience.
o If you cannot identify an organization, consider a fictitious organization well known for a popular product. Reviewing the literature may help in giving you ideas in creating your organization. Identify an issue that is impacting efficiency and productivity (for instance, it could be a well-known telecom company where sales have been down due to poor customer service). The company has hired you as a consultant to do a needs assessment. Improvise where appropriate and provide complete details of the organization and the identified issue for which you have been brought in.
2. Create a Training Needs Analysis ReportCreate a set of ten to fifteen interview questions to ask managers and employees. The questions should address all of the necessary sections to complete the training needs analysis report.
If possible, schedule time to conduct observations.
Required Information for the Training Needs Analysis Report:
o Background Information: Include information about the organization and the issue you have identified or for which you were consulted.
o Number of Employees: Identify the number of employees to be trained and their current skill levels.
o Locations of Employees: Identify where the employees to be trained are located.
o Interview Data: Interview at least one manager and one employee and summarize managerial and employee feedback on current performance and identified skill gaps. Include your list of questions and answers.
o Observational Data: Observe at least one or two employees performing the job for which training will be created and include a log of your personal observations.
o Training Sponsor: Identify the requestor and the approver of the training (may be a single person or two separate individuals).
o Identification of Training Needs: Include the following in your conclusion:
o Perform Performance Analysis: If training has been identified due to a performance problem (errors at work, etc.), conduct an analysis to confirm whether a training remedy can resolve the skill deficiency. If not, suggest other strategies that management can use to solve the problem without training (i.e., improving communication on what is expected of employees).
o Identify Insufficient Knowledge or Skills: List specific knowledge or skills that are deficient (lack of knowledge of products, lack of skills in operating specific software, etc.).
o Identify the Business Need: Summarize the business need impacted by the identified knowledge or skill deficiency.
o Identify Cultural or Ethical Considerations: Discuss considerations to be kept in mind when designing the training course.
o Justification for the Training: Provide your justification for training as the solution to the identified performance problem or skill deficiency:
o What were the indicators or facts that identify the existence of the issue?
o What are the possible causes for the existence of the issue?
o Delivery Dates: Identify when the organization wants to implement the training. Do you think it can be offered in a timely manner? Explain why or why not:
o Training and Development Department: Assess the company's training and development department's role. How will the department be involved?
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also include a cover page containing the title of the assignment, the student's name, the professor's name, the course title, and the date. The cover page is not included in the required page length.
3. Also Include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.