Problem: When you look at any company communication and proper training need to be cornerstones for success and Libell & Son is no different. Each week different products would be on sale so we had to make sure that communication with our employees was on point so that one store was not getting offered sale pricing on the wrong product. It was important that our employees communicated when they were having an issue with their truck, or when it was time for general maintenance so that we could avoid the trucks breaking down. Training our employees was also a valuable part of the success that we had. One key for our training was creating different sales scenarios to help in understanding the different types of customers that they would need to deal with.
After reading through the scenario you are being asked to discuss one communication process and two training processes that Libell & Son could use to help enhance their connection to their employees as well as their employees understanding what is expected.