Assignment
Conduct a literature review for the following items using the textbook, the Internet, a journal article, or other sources. Write a brief description of each and record the source of the information in the current APA format.
• Basic philosophies of Deming, Juran, and Crosby
• Briefly compare Six-Sigma methodology, ISO 9000, and Lean manufacturing
• Fishbone diagram
• House of quality
• Needs analysis
• FMEA
• SERVQUAL
• Decision tree or decision table