The three areas for hot spots in airports are the check-in counters, secure passageways, and underground stations. As frequent fliers, many of us tolerate check-in counter and intermodal transportation delays because we have some personal control and strategies to manage our waiting time.
We can use our mobile devices to avoid waiting at ticket counters, checking in our bags, or even selecting how we will arrive at the airport. But other than applying for TSA Pre-Check we are at the unpredictable mercy of the TSA screeners.
Discuss and debate what can you do as a planner to alleviate this congestion?
Please provide references