This assignment should meet the following learning outcomes:
1. Develop and articulate a critical knowledge understanding and analysis of change and the management of change situations.
2. Demonstrate the ability to apply relevant change theory to practice using appropriate techniques of inquiry.
3. Analyse and critically evaluate aspects of change and leadership theory and practice under investigation.
4. Effectively communicate an appropriate solution to a particular change management and leadership case under investigation.
Assessment Details
Assessment 1: Case-Based Assignment (2,000 words- 60%)
Assessment Tasks:
1. Introduction - Cite at least 2 (two) concepts of change management and concisely discuss each. Also, identify the objectives or key points in the assignment.
2. Content and Analysis
2.1 Briefly discuss the background of the organisation under investigation and analyse the situation or risk that needS to be resolved. .
2.2 Discuss and critically evalbate the different types of organisational change.
2.3 Based on the answers in 2.2, Identify and critically analyse the type of change that the CEO of Mercer Medical Center wants to implement.
2.4 If you were the Medical Director of Information Services, Kathryn Reed, what change theory and leadership theory would you use to overcome workers' resistance to change and drive success to the case situation?
2.5 Develop a Communication Management Plan that should be used by Mercer Medical Center to effectively manage and lead the proposed change.
Case: Managing Change - Analysis of a Hypothetical Case
Joan S. Ash, PhD, MLS, MBA, James G. Anderson, PhD, Paul N. Gorman, MD, Rita D. Zielstorff, RN, MS, Natalie Norcross, MLIS, Jody Pettit, MD, and Patricia Yao, BS
Case Presentation
Mercer Medical Center has been successfully competing for business because of the strong visionary leadership of Chief Executive Officer (CEO), E. Joseph Bums. However, the pressure has been relentless to constantly update expensive systems and equipment. The latest lawsuit has brought this forcefully home yet again. The publicity will undoubtedly have a negative impact on the public's perception of Mercer and on critical negotiations with the area's largest employer, Syntel. Medical Director of Information Services Kathryn Reed has just left a meeting where she and Chief Information Officer (CIO) Barry Marks were informed that it is critical that the timeline for implementation of the new physician order entry (POE) system be moved up. They now only have nine months instead of two years to make this happen. And make it happen they must.
Introduction
1.1 Change Management (define with proper citation; discuss briefly)
1.2 Objectives of the Assignment ( refer to the tasks required for the case assignment)
II. Content and Analysis
2.1 Background of the Case. Give important data and key information; identify the needs, problems or concerns in the case that needs to be addressed; and trace the root cerise of it.)
2.2 Types of Organisational Change. Discuss and critically evaluate the different types of organisational change learned from class discussions. Give cited works and cite properly.
2.3 Type of Change CEO Wants to Implement. Based on the answers in 2.2, Identify and critically analyse the type of change that the CEO of Mercer Medical Center wants to implement. Support analysis with works/materials that are properly cited.
2.4 Change Theory that can be Implemented. If you were the Medical Director of Information Services, Kathryn Reed, what change theory would you use to overcome workers' resistance to change and drive success to the case situation?
Leadership Theory that can be Implemented. If you were the Medical Director of Information Services, Kathryn Reed, what leadership theory would you use to overcome workers' resistance to change and drive success to the case situation?
Support analysis with works/materials that are properly cited.
2.5 Communication Plan for continuous change management. (presented in a tabular form with textual explanation below)
III. Conclusion (summary of the major highlights or points of the case; the learning received in relation to the objectives of the assignment)
IV. References (follow Harvard Style of Referencing; at least 15 references not older
that 2007 from varied sources; classify your references according to: a. Books b. Journals c. Articles d. Thesis/dissertation e. Online Sources).
a. Books
b. Journals
c. Thesis/Dissertations
d. Online Sources