Discussion Post: Customer Service
Write a detailed explanation for what customer service in today's business is. Your explanation definition should include, at minimum:
• A detailed definition of customer service (expand on your module 1 discussions) an examination of the five needs of every customer (highlighted in the exploration) - why is each need important and how can businesses meet this need?
• A reflection on the connection between customer perception and customer service.
• An examination of how technology and new trends in communication have impacted customer perceptions and customer service.
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.