Discuss about the customer satisfaction survey report


Consider the following questions:

Suppose we have the following. For each, identify whether it is a Type I error or a Type II error:

1. An individual is told she has cancer but she really doesn't.

2. A person guilty of committing a crime is found innocent in a court of law.

3. An individual is told he doesn't have AIDS, when he really does.

4. A hypothesis test proves one product sells better than another when it really doesn't.

5. A person is found guilty of committing a crime in a court of law when he really didn't commit the crime.

6. A customer satisfaction survey shows that customers are satisfied when they really aren't.

7. A customer satisfaction survey shows that customers are not satisfied when they really are.

Which is worse, a Type I error or a Type II error?

 

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