1. In the following operations, define customers, services produced, suppliers, and the primary process flows, (1) a college; (2) a fast-food restaurant; (3) a library, and explain the difference between capacity, flow rate, and demand.
2. Discuss a time when you observed a workplace situation and applied the attribution process. Were you correct in your initial assumption or did the fundamental attribution error play a part in your assumption? Knowing what you now know about this theory or process, would you have taken the time to examine the situation more closely?