Complete the mcq:
1. In the implementation of kaizen, the principle asset is considered to be _____. technology
automation
financial investment
people
2. The legal notion that a manufacturer can be held liable for defective or dangerous products that cause physical harm to users is known as the theory of _____.
strict liability
reciprocity
direct responsibility
producer's risk
3. Which type of process drives the creation of products and services, is critical to customer satisfaction, and has a large impact on the organization's strategic goals?
Value-creation process
Support process
Outsourced process
Supplier process
4. Process management consists of which of the following?
Design, installation, and improvement
Design, control, and improvement
Design, control, and standardization
Analysis, control, and improvement
5. Which of the following terms best describes kaizen?
Concurrent engineering
Continuous improvement
Innovation
Statistical process control
6. _____ is a measurement that is not a direct or exclusive measure of performance.
Information
An indicator
A scorecard
A dashboard
7. A set of financial, market, operational, and employee performance measures for management review and use is an example of which of the following?
An enterprise resource plan
An interlinking model
A data mine
A balanced scorecard
8. Perceived value is an example of which one of the following measures?
Customer-focused measure
Service measure
Market measure
Social responsibility measure
9. In services, a measure of quality analogous to defects per unit is _____.
errors per unit
errors per opportunity
defects per transaction
defects per opportunity
10. Regulatory/legal compliance and community service is an example of which of the following performance measures?
Financial and market measure
Governance measure
Human resource measure
Leadership and social responsibility measure