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Dimensions of service quality based problem

Topic: Service Providers

Think about the last time you had an unsatisfactory encounter with a service provider. Given the dimensions of service quality discussed as below, exactly where were the negative gaps between expectations and the actual service?

The Dimensions of Service Quality

- Reliability

- Assurance

- Tangibles

- Empathy

- Responsiveness

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Marketing Management: Dimensions of service quality based problem

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