Assignment 1:
Amazon - A case of successful digital transformation
Digital transformation is the profound change in business activities, processes, competencies, and models to fully leverage customers at every touch-point in the customer experience.
Successful digital transformation achieves these results:
- CUSTOMER: Harness customer networks and reinvent the path to purchase in line with their real behaviors
- COMPETITION: Rethink the competition and build platforms that deliver competitive advantage
- DATA: Turn data into assets that prove results in real time
- INNOVATION: Innovate by rapid experimentation
- VALUE: Judge change by how digital transformation helps create the next business
Reviewing the Amazon continuous transformation journey throughout the years, review and discuss the following three points:
Task 1: Identify and develop the business models Amazon currently have in place and where/how Amazon make its money - include at least 3 different sources.
Task 2: Identify and develop Amazon marketing strategy - include at least 3 different points.
Task 3: Identify and develop Amazon change management strategy - include at least 3 different challenges and solutions.