Discussion:
Differentiate between the therapeutic and legalistic grievance approaches, and provide an example of each type of grievance approach.
"To get something for nothing" - managers may believe that this is the rationale behind employees filing grievances. Explain if you agree or disagree with this statement. Provide a rationale for your thinking.
Scrutinize arbitration and judicial proceedings, and how they may be used to satisfy a dispute.
Identify and defend two ideas you may have to make the typical arbitration procedure more effective. Indicate the advantages and disadvantages of your ideas.