Question 1: What is the difference between performance and organizational citizenship behaviors? How would you increase someone's performance? How would you increase citizenship behaviors?
Question 2: Are citizenship behaviors always beneficial to the company? If not, why not? Can you think of any citizenship behaviors that employees may perform with the intention of helping a company but that may have negative consequences overall?
Question 3: Given the factors correlated with job performance, how would you identify future high performers?
Question 4: What are the major causes of absenteeism at work? How can companies minimize the level of absenteeism that takes place?
Question 5: In some companies, managers are rewarded for minimizing the turnover within their department or branch. A part of their bonus is tied directly to keeping the level of turnover below a minimum. What do you think about the potential effectiveness of these programs? Do you see any down- sides to such programs?