Solved: Developing a business plan for a service driven company, Strategic Management

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Developing a business plan for a service driven company

Problem:

I want assistance in developing a business plan for a service driven company. The strengths are that the company is a Fortune 100 company, and has loyal customers. The company has good name brand. Weaknesses include lack of training for service reps, lagging customer satisfaction levels and the reps are not engaged.

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Strategic Management: Developing a business plan for a service driven company

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