Problem 1: Develop the business plan, ensuring that it includes:
a. Description of the business
b. Products and services
c. Financial, physical and human resource requirements
d. Regulatory requirements
e. Marketing strategy
f. Financial indicators
g. Productivity and performance targets for key result areas
Problem 2: To implement the business plan, complete the following steps:
a. Communicate the business plan to all the relevant stakeholders.
b. Confirm that skilled labour is available to implement the plan.
c. Test the performance measurement systems, where required, refine these.
d. Prepare reports on the key aspects of the business.
e. As they occur, report system failures, product and service failures and variances to the business plan.
Problem 3: Respond to performance data through completion of the following:
a. Analyse the performance reports against the planned objectives.
b. Review the performance indicators and, where required, refine these.
c. Identify under-performing staff, and provide coaching.
d. Establish ongoing review processes.