Assignment: Quality Improvement Plan
For your final paper, pick one of the following departments:
• A Manufacturing Department producing widgets with an internal production rejection rate of 2% and a return within warranty period of 5%.
• A Service Department with complaints from 7% of its customers.
Neither department has detailed records of what the issues are. In your paper, recommend a proposed quality improvement plan based on the COPIS model. The recommendation should include the following:
• Build the justification for a quality improvement plan.
• Identify several approaches to customer service and describe one more in depth; illustrate the relationship between customer loyalty and output satisfaction.
• Design an output-control and measurement approach to improve process performance.
• Evaluate different process-improvement and management approaches.
• Justify a recommended process-improvement approach.
• Develop an input-measurement and management approach.
• Develop a supplier-management approach to improve input and supplier quality.
• Propose your customer-focused recommendations in your summary or conclusion.
You improvement plan must incorporate at least three scholarly sources in addition to the course text.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also include a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also Include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.