You have been asked to develop a training program for a segment of college admin assistants - - Executive Assistants.
Let's assume that the learning outcomes for Executive Assistants are:
- Technology Knowledge (Microsoft Office, PeopleSoft, SharePoint, WebEx)
- Ability to process system requests (HR, Budget, Curriculum, Student)
- Customer Service skills (students, faculty, other internal departments, external clients)
- Ability to multi-task
Write a memo (essay) to your training manager, Manager Greg, outlining:
Question 1) Two learning theories you would consider as 'best practices' - - that you would apply to this scenario (Why are they 'best practices' in this example?)
Question 2) Three features or components of good training would you need to implement in this scenario to be successful and why
Manager Greg is a typical executive which means he has a short attention span for training issues so the limit on your memo (essay) is 1500 words.