Problem:
You are participating in a meeting with two colleagues (Joe and Mary) from your department to develop a plan to implement a new performance appraisal process. The group has been stuck on one critical issue for 20 minutes. At one point, Joe speaks to Mary and blurts out, "Hey, you've been a real pain in the butt on this issue. I've had it with your arrogance. I have enough problems in my life to have to put up with this." This is not the first time that Joe has behaved this way in situations of this sort. You have never spoken with him about his behavior in the past.
You have decided you need to address Joe's behavior. Based on the materials from the text (Chapter 10), how would you approach resolving this problem? Explain fully.
In writing your essay, document your approach using page references from the text for each concept you address.