Assignment:
Good Health Hospital Case Assignment Questions
1. Based on the information in the case, create a project charter for this project. In addition, answer these questions about the charter: a. From whom should the charter come? b. To whom should the charter be distributed?
2. What is the problem or opportunity motivating this project? In your answer be sure to describe the what, the where, the timing, and the magnitude of the problem or opportunity (see Exhibit 3.3).
3. Create a fishbone diagram that explores the possible causes of the problem (or opportunity) identified in question 2 (see Exhibit 3.6).
4. Imagine you are taking one of your parents to Good Health Hospital for an elective surgical procedure. Considering you and your parent as the customers, what would you want from the elective admissions process? Make a list of the "customer needs" for this process.
5. What possible courses of action could be pursued in improving the elective patient admission process? Name at least three mutually exclusive options.
6. Create a project objective statement for this project. Assess your statement against the criteria offered in the chapter. In other words, is the statement shared, short, simple, specific, measurable, and time constrained? How could any deficiencies you identified be overcome?
7. With whom would you want to share the project objective statement? 8. Who are the stakeholders for this project? 9. Create a set of project metrics for this project. What specific measures would indicate project success to each of the project's key stakeholders? 10. Identify the project boundaries; where does the project start and end? 11. Identify a preliminary set of project deliverables. For each deliverable you identify,
determine what additional information the team may need to precisely specify the deliverable. In other words, what questions does your team need to have answered to clearly describe each deliverable?
12. Develop a plan for communicating with Dave Wait, the CEO.
13. Critique the composition of the team as described in the project background information in terms of area representation, size, and time available. Why did the steering committee add a physician to the team? Do you agree with this decision? Should a patient be added to the team? Why or why not? What else might you want to know about each of these team members?