Problem: Develop a model for encouraging a team spirit among members of the record active section of the HIM service in an acute care facility. The coding section is frustrated because assembly analysis team within the record activity section is increasingly unable to obtain and complete all the discharge records within their procedural guidelines.
In discussing the problem with the managers on the patient units, the record activity section manager and the assembly /analyze team leader discover the patient caregiver are holding records for completion because of the recent staffing change to 12 hour shift from 7:00 AM to 7:00 PM they frequently need to complete documentation after 7:00 PM at present the team members assembled and analyzed the available records from 7:00 PM to 10:00 PM ready for coding the next morning
Plan a brainstorming session with the team to solve this problem; state who should participate in finding a solution; offer two creative ideas; and then give rational for using these idea as tools to build team spirit.