Assignment Task: Review the case study and complete the following related questions:
Case Study - Background Information
Yesterday, one (1) of the delivery drivers was pulled out by the police for a routine check. During the check the police discovered the driver was driving with an expired license. The administration team revised the staff files this morning and discovered that the license expiry date was recorded on the file, but there was no active process to ensure drivers renew their license as required.
Question 1: Develop below a formal consultation process for employees to contribute to work processes related to their work role. E.g.: Consultation process with employees to seek the most efficient process to track Drivers licenses for maintaining their currency
Question 2: Develop below a formal process for escalating issues or refer to relevant personnel
E.g.: Process with identified key trigger points for escalation, such as dates for renewal/ dates for renewal of contract based on compliance etc..