Homework: HR Training Class
Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create an employee customer service training class for all new employees.
Requirements
Write a 6 to 7 pages paper in which you:
i. Justify the use of a needs assessment for your company's proposed employee customer service training, explaining five ways in which such an assessment would expose any existing performance deficiencies.
ii. Develop a customer service training implementation plan, including the method of training (for example: presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
iii. Justify your selected training method.
iv. Propose two ways of motivating an employee who has no interest in attending a training session.
v. Develop a survey to collect feedback from the employees who attend the training.
• Make sure that your survey is designed as though you are providing it to participants for completion. Please include the created survey within the body of your paper.
Format your homework according to the following formatting requirements:
i) The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
ii) The response also includes a cover page containing the title of the homework, the student's name, the course title, and the date. The cover page is not included in the required page length.
iii) Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.
The specific course learning outcome associated with this homework is:
i. Propose how to create employee training, including a needs assessment, training method(s), motivation, implementation plan, and training assessment.