Determining the service design matrix
What is the service design matrix? Why would service organizations want to rely on the service design matrix? How appropriate would the service design matrix be for your organization?
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Apply a systematic diagnosis to organizational situations. Diagnose the resistant forces in organizational change. Discuss the impact of technology on business. Use effective communication techniques.
What is poor quality? What are some effects of poor quality? How do the effects of poor quality affect an organization?
Flights arriving at the airport spend anywhere from 50 to 130 minutes in security before unloading passengers. If the unloading times follow the uniform probability distribution, find the average unloading time.
To determine whether or not they have a certain disease, 150 people are to have their blood tested. However, rather than testing each individual separately.
A manufacturer claims that his television will have an average lifetime of at least five years. The standard deviation is seven months. 81 televisions are selected at random, and their average lifetime was found to be 59 months. Is the manufacture
Dfferentiate between the different types of sales activities. Include a flowchart of the selling activities for Business-to-Business (B2B), and a comparison of how Business-to-Business (B2B) differs from Business-to-Consumer (B2C) sales.
The mean at 12.8 ounces but adjust the standard deviation so that only 2% of the bags weigh less than 12 ounces, how small must that standard deviation be?
Assume the population consists of 400 services. Determine the standard error of the mean
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