Determining average number of customers


Assignment:

A cafeteria serving line has a coffee urn from which customers serve themselves. Arrivals at the urn follow Poisson distribution at the rate of three per minute. In serving themselves, customers take about 20 seconds, exponential distributed.

Q1. What average number of customers would you expect to see in line?
Q2. What average number of customers can be expected to be in the system?
Q3. What is the average amount of time that a person can expect to spend in line?
Q4. How long do you expect to take getting a cup of coffee?   
Q5. What percentage of time is the urn used?

Model 1: Single Channel, Poisson Arrival, Exponential Service Time
Arrival rate    l =    3   
Service rate    m =    4   
Interarrival Time    1/l =    0.3333   
Service time    1/m =    0.2500   
System Utilization    r =    0.7500   
Probability system is empty    P0 =    0.2000   
Average number in line    Lq =    2.1500   
Average number in system    Ls =    3.0000   
Average time in line    Wq =    0.8500   
Average time in system    Ws =    1.0000

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Operation Management: Determining average number of customers
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