Prepare a total quality management program for BJB Manufacturing Company by writing a 800-to 1,050-word paper in which you develop a quality management approach for BJB. Address the following:
Determine what needs the stakeholders may have for BJB's products.
Analyze the product and needs of BJB, and then select the quality management approach that would be the best fit. Explain your rationale.
Describe the role of leadership in planning, developing, and implementing a quality process in BJB.
And DQ questions 300 words each
1 - Process-driven quality requirement
What are the distinguishing elements of a process-driven quality requirement? What is unique about a process-driven quality requirement?
What are some of the unique elements of implementing customer-driven quality requirements as opposed to process-driven quality requirements?
2 - Characteristics of a quality intangible product
How does one evaluate the characteristics of a quality intangible product? How important would courtesy and knowledge be of the person representing the provider in resolving an issue with a quality intangible service?