Utilize the information from exercise 6.2, where pre -and post - examination processing of patients in an outpatient clinic involves various tasks performed by clerks and nurses.
a. Excluding the wait times by patients, recalculate the standard time.
b. If there were an average of 1,800 patient visits to the outpatient clinic, what would be the standard hours per month?
c. If the target utilization rate of the facility is 80 percent; the indirect support time per visit is 0.10 hour; and the total administrative time by all staff in a given day is five hours, what is the target FTE level for the clinic?
d. If fringe benefits account for 9 percent of the target FTEs, what are the required FTEs?
Exercise :
Pre -and post - examination processing of patients in an outpatient clinic involves various tasks performed by clerks and nurses. A time study conducted by the decision support department is shown in Table EX 6.2.
a. Determine the observed time for the pre - post exam process.
b. Determine the normal time for the pre - post exam process.
c. Determine the standard time for the pre - post exam process, using the basic - moderate allowance for the job.
d. Calculate the standard time for the exam process. Do you think the time spent in the outpatient clinic, without including the exam time, is reasonable? If not, what improvements would you recommend?
