Pre- and post- examination processing of patients in an outpatient clinic involves various tasks performed by clerks and nurses. A time study conducted by the decision support department is shown in Table EX 6.2.
Determine the observed time for the pre-post exam process.
Determine the normal time for the pre-post exam process.
Determine the standard time for the pre-post exam process, using the basic-moderate allowance for the job.
Calculate the standard time for the exam process. Do you think the time spent in the outpatient clinic, without including the exam time, is reasonable? If not, what improvements would you recommend?
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