Assignment::
"Service Failure"
• Describe leadership and management practices that can enhance an employee's service when the employee is fixing a service failure. Provide an example with your answer.
• Most service failures can be fixed. Identify a service failure in any type of hospitality organization that may not be able to be fixed. Determine what the organization would do in this situation.
Special Events
• As outlined in the textbook, there are five stages to the event planning process. Utilizing this five stage process, develop a faux special event to be held in a location of your choice.
• There are many different skills and abilities that a special event manager must have to be successful. Choose three skills or abilities, or both, of a special event manager listed in the textbook. Conduct a self-assessment comparing your skills with the skills of a special event manager.
Most states regulate their health departments by city or county. Search for health department regulations for food service facilities that are closely related to the location where you reside. Focus on possible challenges to the restaurant industry, such as health department regulations and requirements, social concerns, competitive issues, and / or demographic and geographic issues.
Write a four to five (4 to 5) page paper in which you:
1. Determine the challenges involved in managing a restaurant operation that are specific to your state or local municipality, as well as how you would address those challenges.
2. Determine the impact of computerization on food service and lodging operations in your state, particularly in the areas of reservations, accounting, personnel management, and the recording of sales transactions. Consider the quality of technology infrastructure in your state and the degree of technology usage by potential customers visiting or using these services within your state.
3. Analyze the interdependence of food service, lodging, and meeting segments of the hospitality industry and make two recommendations for how the synergy between the three could be improved, using examples from your state to illustrate your case.
4. Consider how these segments can improve their relationships between one another and how they can combine their services in order to be more marketable in your home state.
5. Determine the likely consequences of the introduction of gaming entertainment into your state, or if your state already allows gaming, the impact of significant economic expansion of the segment upon other segments of the hospitality industry.
6. Use at least three quality references. Note: Wikipedia and similar websites do not quality as academic resources.
7. Format your assignment according to the following formatting requirements:
a. Typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
b. Include a cover page containing the title of the assignment, the student's name, the professor's name, the course title, and the date. The cover page is not included in the required page length.
c. Include a reference page. Citations and references must follow APA format. The reference page is not included in the required page length.