Discussion: "Bank USA"
Respond to the following:
• From the case study, determine the challenges faced by the Help Desk at Bank USA and suggest strategies to mitigate them.
• Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.