Discussion:
"David Christopher and Orthopedic Surgeon" :
Evaluate the medical practice and suggest at least two options (not discussed in the case) to maximize patient throughput and revenues without compromising the quality of medical care. Support your suggestion.
Speculate how you would apply the theory of constraints to this medical practice. Explain your position and support your answer.
BankUSA
Determine the challenges faced by the Help Desk at BankUSA and suggest strategies to mitigate them.
Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.