Determine the average time in the system


Problem

Arrivals to a solo pediatric practice follow a Poisson distribution with a mean of four patients per hour. Visit times for children depend on their condition and follow a negative exponential distribution with a mean of twenty minutes. Using Monte Carlo simulation:

a) Simulate the pediatric practice for twenty-five patients.
b) Determine the average time in queue.
c) Determine the service utilization.
d) Determine the average time in the system.
e) Based on these figures what conclusions can you draw about the facility and its ability to manage patient volume?

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HR Management: Determine the average time in the system
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