Determine at what developmental stage a client is operating


Problem 1: What observations and sources of information will help you determine at what developmental stage a client is operating at?

Problem 2: What factors may have an impact on development and behaviour of a client?

Problem 3: How can you be sure the service you provide, meets your clients' developmental needs?

Problem 4: When seeing a client, why is it important in your note taking, to document any developmental issues or changes?

Client and Case Management Practice

Problem 1: Prior to seeing a client for the first time, what information could help you to prepare for the initial meeting? Where or from whom, will you access information about the client?

Problem 2: How will you establish trust and build rapport, while clarifying the ground rules and client expectations within the counseling relationship?

Problem 3: Describe the communication techniques you can use, to gather further information from your client, in order to assess their needs and expectations?

Problem 4: List 3 examples of when you may have to refer clients to other services? How will you gain the clients' willingness to see another specialist?

Problem 5: How will you acknowledge and address client concerns or anxieties? Why is it important?

Problem 6: Suggest ways you can get an agreement or commitment, from the client to engage in the counseling process and ensure they attend their appointments?

Problem 7: How will you work with a client to agree on priorities and develop a plan for counseling in collaboration with them?

Problem 8: What are the key principles and practices of "trauma informed care"?

Problem 9: What are the physical, emotional and psychological impacts of trauma and how will you discuss those with your client, so they understand their triggers?

Problem 10: What strategies can you use to support a client to cope with and manage the impact of trauma?

Problem 11: How do you review aspects of current service practice, to identify areas for improved trauma informed practice? What can you do to promote trauma informed best practice?

Problem 12: How would you deal with a client who is in extreme distress? What constitutes an emergency situation, in the context of child protection?

Problem 13: Describe your self-care practices, including your understanding and the importance of "self- reflection", "supervision" and "debriefing"?

Client and Case Management Practice

Problem 1: What are the indicators for the following types of abuse?

a) neglect

b) emotional/ psychological abuse

c) physical abuse

d) sexual abuse and exploitation

Problem 2: What communication and information-gathering techniques are appropriate to use, when talking to a child about suspected abuse?

Problem 3: How will you immediately respond from a practical and supportive perspective, if a child discloses they have been abused?

Problem 4: What is your understanding of the legislation relevant to child protection, including family court protocols, mandatory reporting and duty of care?

Problem 5: What are your ethical and legal responsibilities, when recording and/or reporting indications of, or actual abuse of a child?

Problem 6: Describe examples of applying ethical and nurturing practices, in work with children and young people?

Problem 7: List the principal child protection act and all related legislation, relevant in your state or territory and the requirements and processes for notifying suspected abuse?

Problem 8: How does the United Nations Convention on the Rights of the Child, relate to abuse of children. Describe 4 articles of the convention that relates to abuse and child protection?

Problem 9: In the community services sector, how will you perform your work duties according to legal, ethical, political and community expectations of child protection work?

Problem 10: Explain your understanding of the child protection system and its purpose? What is the prevalence of child abuse in Australia? (Provide statistics)

Problem 11: What are the risk factors for child abuse, for families and how can you support them to address and minimize these risks?

Problem 12: Describe the following terms within a child protection context:

  • collaborative practice framework
  • trauma-informed care
  • principles of ethical decision-making
  • self-management strategies
  • cultural and linguistic differences

Problem 13: How do you respond appropriately to children and families with culturally and linguistically diverse backgrounds?

Problem 14: Under what circumstances would you liaise with and consult with, other services and agencies?

Client and Case Management Practice

Problem 1: What is your understanding of Community Development strategies?

Problem 2: Describe the community development approaches known as "asset-based" "needs based" and "gap based" community development?

Problem 3: Give examples of how you could work with individuals and groups, to identify issues in their community?

Problem 4: Give examples of community development projects or activities, which address a community or an individuals' needs/issues?

Problem 5: Detail how you could assist clients to identify their rights, and work out the most appropriate strategy for advocating for them?

Problem 6: What personal and organizational considerations do you have to think about, when advocating on behalf of a client or community group?

Problem 7: Explain the following 3 forms of conflict resolution: negotiation, mediation and conciliation?

Problem 8: What communication and interpersonal skills are required, in your involvement in community development work?

Problem 9: What are the barriers to moving private concerns into public action?

Problem 10: How do you engage key stakeholders in planning, implementing and evaluating strategies for community empowerment and action?

Problem 11: Describe ways you can reflect on your professional practice and upgrade your skills and knowledge?

Problem 12: What are the key principles of networking and the role of partnerships, in community development work?

Problem 13: Explain the difference between supporting and maintaining group processes?

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