Shortly after 8:00 a.m. (when the workday begins) each morning, Claudia receives a stack of 20 prospective client profiles to review. Claudia's job is to ensure that the profile is complete and that all referenced documentation is contained. After she reviews the profiles, she takes the stack to Harold, who performs a check of the financial s contained in the profile. Claudia needs an average of 10 minutes to review a profile, so she usually waits until after lunch to deliver the stack to Harold, having them in his in basket by 1:00 p.m. From this information, we can determine two response ratios.
a. One of the appropriate response ratios is: (what is its name?)
b. What is its value?
c. The second response ratio that we might determine is what?
d. What is its value?