I) Ruby recently accepted a job with a large insurance firm as an internal auditor. Ruby has found that her job is different than the internship she had at an accounting consulting firm. The insurance firm has strictly defined job responsibilities and lines of communication. For every decision Ruby needs to make, approval must be obtained from upper management. Overall, she has found the atmosphere to be quite formal as compared to the internship. Ruby has concluded that the insurance firm has
A. a high degree of centralization
B. decentralized authority
C. a matrix design
D. an ineffective structure
II) A mental image of a possible and desirable future state of the organization is a(n)
A. strategic plan
B. operational plan
C. goal
D. vision
III) A leader is
A. someone with authority over others
B. the top-level manager in a firm or business
C. a strategic-level manager
D. someone who influences others to attain goals
IV) Legitimate power is described as power that exists through
A. control over punishments
B. control over rewards
C. the authority to tell others what to do
D. having expertise
V) Behavior that gives purpose and meaning to organizations, while envisioning and creating a positive future, is
A. supervisory leadership
B. strategic leadership
C. charismatic leadership
D. task-motivated leadership