1) Write down the distinguishing characteristics of services as compared to those of manufacturing? Show the characteristic aspects of each by naming industries and mention specific companies that represent each.
2) What factors must be taken into account when taking make-or-buy decisions? Demonstrate your answer with suitable examples from both manufacturing and service organization.
3) Design the input-output model that could be used to run hotel. Label the variable costs for labour and materials and detail those costs. Describe the fixed costs for this model?
4) Write down the comparison between product and process layout.
5) Describe the different factors which affect selection of materials handling equipment.
6) Objectives of quality assurance program are to help management classify and implement cost savings efforts. Some of the costs of running a business are directly related to product quality. Write down the strategies which must these firms adopt to decrease these costs?