Solved: Design of a quality control system, Business Management

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Design of a quality control system

Assignment:

Question 1 Describe service problems you encountered in a recent service experience. Then categorize the service failures that occurred as tangible, reliability, responsiveness, assurance, or empathy. Name some products that have a high degree of quality. Are these products generally associated with successful companies?

Question 2 Outline the steps in the design of a quality control system. Discuss how the steps can lead to higher efficiency in an organization.

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Business Management: Design of a quality control system

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