You are the new human resources manager for a design and manufacturing firm. Overall, job performance is adequate, but the company has experienced high rates of turnover. A high percentage of employees have quit and taken other jobs. In the exit interviews, you find the most common complaint is that they are frustrated in their jobs. After looking into the situation more, you find that the highest turnover is in the circuit-board manufacturing area. The employees in this area are required to have at least a two-year college degree. While there are many different jobs in this area, the majority involve loading automatic machines with parts to be placed on the circuit boards. Which of the following is most likely to be true about the employees in this area?
a. They need better manual dexterity skills.
b. They are over-qualified, dissatisfied, and paid more than necessary.
c. They are underpaid and resentful.
d. They are incompetent.
e. They are under-qualified.