Scenario: A gaming company has many computer systems, but no formal methodology to make changes to these systems.
Design a 5- to 7-page change management methodology that details the steps that should be taken when a change is recommended for any system. Include the following:
Sample form the stakeholder--such as end-user, manager, and so forth--fills out to request a change
Methodology used to evaluate change, including effect on budgeting and resources, such as time or people
Methodology used to determine whether internal staff or contractors should be used
Configuration management requirements
Methodology for handling conflict and other problems
Method for handling evaluation of completed change