Description of organization and how it measures success


Assignment:

1.Build a Balanced Scorecard for the unit of the organization for which you work, or have worked. Unless you are in senior management, focus on the unit with which you are most familiar rather than the organization as a whole. Identify four strategic perspectives of the unit, understanding how they relate to the strategic perspectives of the entire organization. Develop three specific objectives within each of the four perspectives for the unit. Each objective should have at least one quantified target metric associated with it. So your table should contain 4 perspectives, each with 3 specific objectives, and a target value of the metric for each objective.

Here's an example.

Perspective

Objective

Metric

Target Value

Financial

Revenue Growth

Operating Profit Growth

Short-term Solvency

Long-term Solvency

Annual Rate of Growth

% EBIT/Sales

Current Ratio

Long-term Debt/Equity

> 6%

> 7%

> 2.0

< 30%

Customer

Increase Number of Customers

Maintaining Transaction Size

Improve Customer Satisfaction

Annual rate of Customers Increase

Average Transaction Size

Median Score: Customer Survey

> 5%

> $600

> 90%

Internal

Product Improvement

Ratio of New to Old Products

Maintain Market Share

% R&D Expense to Revenue

Ratio of New to Old Products

Market Share %

> 4%

> 8%

> 24%

Learning

Employee Training

Employee Turnover

Employee Compensation

Annual Hours of Employee Training

Employee Turnover

Average Compensation

> 30,000

< 3%

> $38,000

2. The Executive Summary should give a brief 1-page description of your organization and how it measures success.  

3. Submit a paper that discusses your balanced scorecard.   The specific information needed to calculate each metric should be discussed. For each metric discuss the appropriate target value and the actions that need to be taken to achieve the target. The paper should be no more than 10 pages--including the balanced scorecard and any references--and be formatted in accordance with the APA guidelines

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Microeconomics: Description of organization and how it measures success
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