1) Both Genesis and Sensible Essentials teams believe that client engagement was very successful. All critical learning tools were completely explored. Though, operations management team thinks there were many topics that were not covered but are significant to their respective disciplines. These topics centred mainly on choosing/developing meaningful and rational measurements of performance as they narrate to measuring success of company’s expansion strategy. Financial indicators are significant, but team is also worried about more forward-looking measures which might reflect product quality, internal process efficiency, customer satisfaction, performance, and maybe, other strategic indicators.
Address the following:
i) Develop and explain strategic measurement “scorecard” which incorporates financial measures applied in this course. Consider prospect of new equity owners and describe why this is significant.
ii) Describe non-financial measures which must be considered and are significant to success of the organization. Describe why these measures must also be considered in strategic initiatives of organization. Write your initial response in 4–5 paragraphs. Apply APA standards to citation of sources.