Describing customer satisfaction and lean


Assignment:

Q1. Describe the 4 Components of Lean and draw a diagram representing them in a way that you can remember it.
Q2. Describe what a lean culture looks like within an organization.
Q3. Describe the eight general types of waste. Site examples.
Q4. Describe customer satisfaction and lean. How do they help one another.
Q5. Describe the Policy Deployment 10 Step process. Give an example for each step (or describe a tool that can be used during that step).

Your answer must be typed, double-spaced, Times New Roman font (size 12), one-inch margins on all sides, APA format and also include references.

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Marketing Management: Describing customer satisfaction and lean
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