Describe what kind of a deal can you negotiate with them


Problem

Your business holds a lot of customer information such as their address, telephone number, date of birth, and social security number. A cyber hacker makes a successful intrusion into your computer system and steals the customer information identified above. Per California law, you now have to inform your customers about the hack and that their personal information was compromised. Your customers, now numbering 100 who were impacted by the hacking, are threatening to file a lawsuit against you. As such, describe what kind of a deal can you negotiate with them in order to prevent them from filing a lawsuit.

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Operation Management: Describe what kind of a deal can you negotiate with them
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