Article- MCJobs: MCDonaldization and the Workplace by GEORGE RITZER
Critical Thinking Questions-
1. Describe ways in which McDonaldization is evident in a number of familiar settings (not just the workplace, but perhaps shopping malls and even the college campus). What elements of McDonaldization can you find?
2. In what ways does a McDonaldized setting control not just workers but customers as well? Why does organization want to control customers?
3. Why does McDonaldization seem to appeal to many people? Do you think this process is good for society as a whole or harmful? Why?